HELP CENTER
Frequently Asked Questions
Simple answers about our guitars, ordering and support.
HERE TO HELP
Still Have Questions?
Tell us which guitar you are interested in, or share your production requirements. Our team in Weifang, China is here to help.
Who is Usedguitarshop?
Usedguitarshop is a guitar manufacturer and supplier of pre-owned branded guitars based in Weifang, China. We help individual players and business customers find the right instruments.
Which guitars do you sell?
We offer guitars from our own production and pre-owned branded instruments. Available brands and models vary. Browse our shop for current listings, or contact us with the brand and model you need.
Can I discuss custom production or a bulk order?
Yes. Please send us your specifications, quantity, budget and preferred delivery date. We will discuss what is possible for our own production and confirm the details before you order. Pre-owned branded guitars are offered according to the individual listing.
How can I check the condition of a used guitar?
Read the individual listing and contact us for current photos, specifications and details of wear, modifications or repairs. Please confirm the condition and what is included before purchasing.
How do I confirm shipping costs and delivery time?
Send us the guitar you want and your destination country or region. We will confirm the available delivery options, cost and estimated dispatch time for your order. Let us know if you need expedited shipping.
What are the return and warranty terms?
Terms can vary between our own production and individual pre-owned guitars. Contact us to confirm the written return and warranty terms before you pay. Please do not assume that a used instrument includes the original manufacturer’s warranty.
What should I do if my guitar arrives damaged?
Keep the guitar and all packaging, take clear photos of the damage and the shipping box, and contact us promptly with your order details. We will review the information and help with the next steps.
How can I change an order or get help?
Contact us as soon as possible with your order number and the change you need. We will check the order status and available options. For product questions, include the brand, model and any relevant photos.